When it comes to customer satisfaction, it’s all about the follow-through. Learn how the closed-loop process helps companies get ahead of customer expectations.Read On
Like any initiative, a customer feedback program needs clear, attainable goals in order to drive real change. This handy, printable guide will help you design an action-oriented survey program from scratch.DOWNLOAD NOW
When companies prioritize the experience customers have with their brand, everyone benefits in the long run. So why isn’t every company hyper-focused on delivering a great customer experience?Read On
In the financial services industry, client relationships hinge on more than just customer service. Each interaction and touchpoint impacts client satisfaction and loyalty.Read On
Modern customers have modern expectations, and the best brands in the world are the ones shaping them. Forrester examines how the digital world is impacting consumer decisions.Read On
Technology has radically changed the way we communicate and engage with businesses. Salesforce surveyed 7,000 consumers to determine what influences their decisions to buy or bail.Read On
How to power your feedback program with surveys in Salesforce
The majority of companies suffer from low-quality data, and it’s costing them every day. Progressive profiling helps marketers collect data from prospects throughout the buyer journey, so they can deliver the right messages on the path to purchase.
Measuring customer feedback gives you insight into every aspect of your customer experience. In this guide, you’ll learn the seven easy steps to build mobile-friendly customer surveys and then translate those insights into action with Salesforce.
Great customer service leads to happy customers, higher retention, and more revenue. But today, delivering “great” service means supporting customers wherever and whenever they need help—and giving them an easy way to share feedback after they get it.
Customer satisfaction (CSAT) surveys help companies identify opportunities for growth, but that feedback can’t reach its full potential without the context of other key customer data. When you measure CSAT with Salesforce, you can turn feedback into action.
The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with Salesforce, you can measure customer loyalty at each stage of the customer journey.
How to build better surveys, from design to distribution
See why the world's leading brands use GetFeedback to understand and improve their customer experience.