Privacy Policy

GetFeedback, Inc. respects your privacy. GetFeedback's products, applications, and services provided by GetFeedback, Inc. (the "Services") allow customers and users (collectively, "Users") to build and send out surveys to survey takers ("Respondents") and collect their Respondents' survey responses ("Response Data").

This Privacy Policy describes the types of visitor, User, and Respondent information that is collected through use of GetFeedback's website, www.getfeedback.com (the "Site") and the Services and describes our use, protection, and disclosure practices as it pertains to visitors to the Site ("Visitors"), Users, and Respondents.

Changes to this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes to our information practices. If we do, we'll post the revised Privacy Policy on our website and/or we will send an email to the last email address you gave us. Unless you terminate your use of our Services within ten (10) days following the publication of the new Privacy Policy, the new Privacy Policy will go into effect and apply to any continued use of our Services.

COLLECTION

The sections below describe what information of yours is collected based on who you are. Note, that if you fall into multiple categories, then information regarding collection in each of those categories will apply to you.

Visitors. In addition the information collected as described in the Passive Information section below, we collect information from you when you submit forms on the Site.

Users. We collect information from you when you submit it in connection with the creation of an account for the use of our Services. Some of this information, such as your name, email address, payment information or your credit card information, which is provided in order to open an account, allows you to be personally identified ("Personal Information"). In addition to information required to open an account, we collect the content you provide to be included as part of your survey ("Survey Content"). When you send out a survey using the Services, we collect the contact information for your Respondents (which may include their Personal Information, such as their name and/or email address). In addition, when your Respondents submit responses in the surveys you send to them, we collect that Response Data.

Respondents. Note that we collect information under the direction of our customers (and their Users) and have no direct relationship with you. If you respond to a GetFeedback survey sent to you by a GetFeedback User, then we will collect the following about you: 1) any contact information that a User provides to us in connection with their use of the Services; 2) any Response Data you provide to the user via such surveys; and 3) information relating to your use of our Services. If you are a Respondent and would no longer like to be contacted by one of our Users, please contact the User that you interact with directly.

Data Supplementation. We may receive information about Visitors and Users from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.Examples of the types of Personal Information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include name, employer, job title, email address, phone numbers, and other company, contact, and/or employment information.

Passive Collection. As is true of most websites, we also collect usage information automatically when you use our Services. This includes what webpages you visit on our site, what you click on, as well as device information such as your IP address, operating system, and browser type and version, referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. If you arrive on our Site from an external source (such as a link on another website or in an email), we record information about the source that referred you to us. Like most websites today, our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into our Services, such as images.

Tracking Technology. GetFeedback, Inc. and its partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

In addition, certain third parties, such as analytics companies, may use automatic information collection technologies to collect information about you when you use our Services. The information they collect may be associated with your Personal Information or they may collect information about your online activities over time and across different websites, apps and other online services websites. These third party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note that you will continue to receive generic ads.

USE

Visitors. We use information that we collect about you or that you provide to us, including any Personal Information, to:

  • Improve the Site.
  • Market and/or retarget our Services to you. In addition, marketing data purchased from third parties may be combined with information we already have about you and may be used to create more tailored advertising and products.

User. We use information that we collect about you or that you provide to us, including any Personal Information, to:

  • Identify who you are, including both identification and authentication.
  • Provide you with the Services.
  • Provide you with information about your account, including renewals and changes in Services or your account status.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Improve the Services.
  • Provide you with customer support.
  • Market other products and services that we offer to you (you may always opt out of any email communications at any time by clicking on the "unsubscribe" link at the bottom of every email communication). In addition, marketing data purchased from third parties may be combined with information we already have about you and may be used to create more tailored advertising and products.
  • Conduct internal business analysis based on meta-data about usage, feature adoption, forecasting.
  • Fulfill any other purpose for which you provide it.

We will only use information related to your Respondents and the Response Data for the specific reason for which it was provided to us.

The usage information we collect helps us to improve our Services and to deliver a better and more personalized experience by enabling us to better understand usage patterns. It also permits us to store information about your preferences, allowing us to customize our Services according to your individual interests.

Respondent. The use of information collected through our Service shall be limited to the purpose of providing the service for which Users have engaged GetFeedback, Inc. We only use information that we collect about or from Respondents, including any Personal Information, to:

  • Provide the Services to Users.
  • Improve the Services and resolve technical issues.
  • Provide customer support.
  • Fulfill any other purpose for which you provide it.

While GetFeedback hosts surveys, our Users control how surveys are sent out and what is done with the information received. Response Data provided by you to our Users are owned and managed by the User. To understand how Users will use Response Data, you will need to contact the creator of the survey, the User who sent you the survey, directly. The use of information collected through our service shall be limited to the purpose of providing the service for which our customers have engaged GetFeedback, Inc.

DISCLOSURE (DATA SHARING)

Visitor. To our contractors, service providers and other third parties we use to support our business and who are obligated to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Transfers to subsequent third parties are covered by the service agreements with our service providers.

User Information. We will not sell your information. Your Survey Content, reports, and dashboards are owned by you. You may share your Survey Content, reports, and dashboards by generating links to such Survey Content, reports, or dashboards through the Services ("Links"). You control how and with whom Links are shared. Anyone with access to a Link will have access to the content associated with such Link until you delete the: 1) Survey Content to remove access to the Survey Content and/or reports; or 2) dashboards to remove access to those dashboards.

We will limit our own access to your Survey Content and Links. Only our administrators and customer/technical support managers have access to your Survey Content and Links. Our staff will not access, grant access to third parties, or otherwise disseminate your Survey Content or Links; however, if there is a request for support made by you, then the GetFeedback employee assigned to the request may log into your account for the purpose of troubleshooting and correcting the reported issue or performing the requested task.

In the following limited situations, we may disclose information that we collect or that you provide to us:

  • To our contractors, service providers and other third parties we use to support our business and who are obligated to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Transfers to subsequent third parties are covered by the service agreements with our service providers.
  • In an aggregated format where no individual can be identified or linked to any part of the information.
  • As required by law, such as to comply with any court order, subpoena or other law or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us and for billing and collection.
  • To Salesforce.com, Inc.*
  • To a buyer or other successor in the event of a merger, sale or transfer of some or all of GetFeedback, Inc.'s assets.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

* GetFeedback is a Salesforce ISVForce partner. When you create a GetFeedback account, the registration information you provide to us will be disclosed to Salesforce.com, Inc. and will be used by Salesforce.com, Inc. pursuant to its privacy policy available at https://www.salesforce.com ("Salesforce Privacy Policy"). For questions, corrections, updates, deletions, or changes to any Personal Information held by Salesforce.com, Inc., please refer to the Salesforce Privacy Policy.

Respondents. In the following limited situations, we may disclose Respondent information to someone other than the survey creator:

  • To our contractors, service providers and other third parties we use to support our business and who are obligated to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Transfers to subsequent third parties are covered by the service agreements with our service providers.
  • In an aggregated or anonymized format where no individual can be identified or linked to any part of the information.
  • To comply with any court order, law or legal process, including responding to a governmental or regulatory request.
  • To a buyer or other successor in the event of a merger, sale or transfer of some or all of GetFeedback, Inc.'s assets.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

ACCESS, DELETION, CORRECTION, QUESTIONS

Visitors & Users. Upon request, GetFeedback Inc. will provide you with information about whether we hold any of your Personal Information. If you have any feedback for us or if you want to update, delete, or change any Personal Information you've submitted on our website, please contact privacy@getfeedback.com and we'll be in touch. We will respond to your request within a reasonable timeframe. If requested to remove data by a User, we will respond within a reasonable timeframe.

Users. You can review and change your Personal Information by visiting your account settings. Per the GetFeedback Terms of Use Agreement, you are required to keep your information accurate and up to date. Our Services require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. We won't resend forgotten passwords. We'll only help you to reset them. We will respond to your request within a reasonable timeframe.

Respondents. GetFeedback Inc. acknowledges that you have the right to access your Personal Information. If you responded to a GetFeedback survey sent by a user of our platform, please work directly with that User to access, delete, or change any Personal Information that was collected by the User using the GetFeedback Services.

DATA STORAGE, RETENTION, SECURITY

Storage. We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our Services. Our servers are based in the United States and you consent to the transfer and processing of your personal data in the United States by GetFeedback, Inc. You retain all rights to your data. In certain circumstances survey content may be distributed outside of the United States for the purposes of running our Services, such as a content delivery network (CDN).

Retention. We will retain information we process on behalf of our Users for as long as needed to provide services to our Users and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Users can delete their surveys or survey content at any time. Deleting such content may not immediately remove the content you have published from our systems, because of caching, backups, or other references to your account.

Security. To protect your information, our credit card processing vendor uses the latest Transport Layer Security (TLS) technology for secure transactions. Our vendor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Our Services require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party.

Unfortunately, nobody is truly and completely safe from hackers. Although we do our best to protect your Personal Information, we cannot guarantee security. If a security breach causes an unauthorized intrusion into our system that materially affects you, we will notify you as soon as possible and report the action we took in response.

EU-U.S. and Swiss US Privacy Shield

GetFeedback, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. GetFeedback, Inc. is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]

GetFeedback, Inc. is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. GetFeedback, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, GetFeedback, Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, GetFeedback, Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Thanks for taking the time to learn about our privacy policy. We hope it was clear and reassuring.

Contact Information

GetFeedback, Inc.

Address:
631 Howard Street Suite 500
San Francisco, CA 94105

Email:
privacy@getfeedback.com

Updated December 6, 2017


Archived Versions of Privacy Policy